They completely ignore the hundreds of other successful flights of the four free flying Bedsteads and always quote this one disaster. This is known as cherry-picking the data (taking examples to suit a point and totally ignoring the rest). This is a very common practice amongst false conspiracy supporters.
The vehicle ran out of fuel after a thruster was stuck on. ground staff should have radioed the fuel status to Neil but failed to do so.
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The hoax supporters keep bashing on about this particular accident. They say that "if a skilled pilot can't land this on Earth, how is he supposed to land one on the Moon?"